1. Vision:
Towards making Indian Securities Market – Transparent, Efficient, & Investor-friendly by providing a safe, reliable, transparent, and trusted record-keeping platform for investors to hold and transfer securities in dematerialized form.
2. Mission
3. Details of business transacted by the Depository and Depository Participant (DP)
A Depository is an organization that holds securities of investors in electronic form. Depositories provide services to various market participants – Exchanges, Clearing Corporations, Depository Participants (DPs), Issuers, and Investors in both primary and secondary markets. The depository carries out its activities through its agents, known as Depository Participants (DP). Details are available on the link CDSL https://www.cdslindia.com/DP/dplist.aspx
4. Description of services provided by the Depository through Depository Participants (DP) to investors
Basic Services
| S.No. | Brief about the Activity / Service | Expected Timelines for processing by the DP after receipt of proper documents |
|---|---|---|
| 1. | Dematerialization of securities | 7 days |
| 2. | Rematerialization of securities | 7 days |
| 3. | Mutual Fund Conversion / Destatementization | 5 days |
| 4. | Re-conversion / Restatementisation of Mutual fund units | 7 days |
| 5. | Transmission of securities | 7 days |
| 6. | Registering pledge request | 15 days |
| 7. | Closure of demat account | 30 days |
| 8. | Settlement Instruction | For T+1 day settlements, Participants shall accept instructions from the Clients, in physical form up to 4 p.m. (in case of electronic instructions up to 6.00 p.m.) on T day for pay-in of securities. For T+0 day settlements, Participants shall accept EPI instructions from the clients, till 11:00 AM on T day. Note: ‘T’ refers ‘Trade Day’ |
Depositories provide special services like pledge, hypothecation, internet-based services, etc., in addition to their core services and these include:
| S.No. | Type of Activity / Service | Brief about the Activity / Service |
|---|---|---|
| 1. | Value Added Services | Depositories also provide value-added services such as
|
| 2. | Consolidated Account statement(CAS) | CAS is issued 10 days from the end of the month (if there were transactions in the previous month) or half yearly (if no transactions). |
| 3. | Digitalization of provided services by the depositories | Depositories offer below technology solutions and e-facilities to their demat account holders through DPs:
|
The Process of investor grievance redressal
| 1. | Investor Complaint/ Grievances | Investor can lodge complaint/ grievance against the Depository/DP in the following ways:
The complaints/ grievances lodged directly with the Depository shall be resolved within 21 days. |
| 2. | Online Dispute Resolution (ODR) platform for online Conciliation and Arbitration | If the Investor is not satisfied with the resolution provided by DP or other Market Participants, then the Investor has the option to file the complaint/grievance on the SMARTODR platform for its resolution through online conciliation or arbitration. link |
| S.No. | Type of special circumstances | Timelines for the Activity / Service |
|---|---|---|
| 1. |
|
Client will have a right to transfer all its securities to any other Participant of its choice without any charges for the transfer within 30 days from the date of intimation by way of letter/email. |
For Do’s and Don’ts please refer to the link.
For rights, please refer to the link.
For responsibilities, please refer to the link.
For responsibilities, please refer to the link.
If you are facing any issue related to your account, services, or transactions, you can lodge your complaint directly by sending an email to the designated grievance redressal officer at: asnani@asnanionline.com
Step 1: Drafting the Complaint Email
In your complaint email, clearly mention the following mandatory details to help the grievance redressal team process your request efficiently:
Mandatory Details to be Included:
Step 2: Send the Complaint
• Once the email is drafted with all necessary information and attachments, send it to: asnani@asnanionline.com
• You will receive an auto-acknowledgement (if configured) or a manual acknowledgement confirming that your complaint has been received.
Step 3: Complaint Tracking & Acknowledgement
• The grievance team will review your complaint and provide a Complaint Reference Number (CRN) for tracking purposes.
• This reference number should be quoted in all future communications.
Step 4: Resolution Timeline
• As per regulatory norms, complaints will be acknowledged within 1–2 working days.
• A resolution should be provided within 7 working days, depending on the nature and complexity of the issue.
• If further time is needed, an interim update will be shared with you.
Step 5: Escalation (if required)
If your complaint is not resolved to your satisfaction within the stipulated time, or if you do not receive a timely response, you may escalate the matter:
• To a higher authority within the organization, typically the Compliance Officer (details may be available on the company website).
• Or, file a formal complaint on the SEBI SCORES Portal: https://scores.gov.in
You can check the progress of your complaint using any of the following methods:
1. Email Follow-up
Reply to the same email thread quoting your Complaint Reference Number and request an update.
2. Telephonic Follow-up
Contact the customer support or grievance redressal officer via by calling on contact number 9680360602 or other numbers provided on the official website.
3. SEBI SCORES Portal (if escalated)
If the complaint is escalated to SEBI:
• Log in to https://scores.sebi.gov.in/
• Use your complaint reference number to check status under “View Complaint Status”.
Important Notes:
• Ensure your contact details are updated with the intermediary.
• Retain all email communications for future reference.
• Attach only non-editable formats (PDF/JPEG) to prevent document tampering.
Investors facing issues or grievances related to securities markets (such as problems with brokers, listed companies, mutual funds, etc.) can seek redressal by lodging a complaint on SCORES — an online platform developed by SEBI.
The process of filing complaints on SCORES is designed to be easy, transparent, and time-bound.
A. Easy & Quick Process
a. Register on SCORES Portal
1. Visit the official SCORES website: https://scores.sebi.gov.in/
2. Click on the ‘Register Here’ link for new users.
3. Fill in the required registration details including your personal information and valid contact credentials.
4. Create a login ID and password.
5. An activation link will be sent to your registered email address. Activate your account to complete the registration.
6. After activation, you can log in and submit your complaint using the “Complaint Registration” option.
Note: Before approaching SCORES, investors are required to first lodge their complaint directly with the concerned entity (e.g., broker, company, RTA). If no resolution is received within 30 days, the investor may escalate the matter to SCORES.
B. Mandatory Details for Filing Complaints on SCORES
When filing a complaint, the following mandatory details must be provided for effective processing:
i. Name
ii. Permanent Account Number (PAN)
iii. Address
iv. Mobile Number
v. Email ID
These details are required to ensure proper identification, communication, and tracking of the complaint.
Additionally, investors should provide:
• Details of the grievance
• Name of the entity against whom the complaint is being lodged
• Supporting documents in PDF/JPEG format (max size 2 MB per file)
C. Benefits of Filing Complaints on SCORES
i. Effective Communication
• The SCORES platform provides a centralized communication channel between investors and market intermediaries/regulators.
• Investors can track the status of their complaint online using the complaint reference number.
• All updates are communicated via registered email ID.
ii. Speedy Redressal of Grievances
• SCORES mandates that entities respond to investor complaints in a time-bound manner.
• If the response is unsatisfactory, SEBI may initiate further regulatory action against the concerned entity.
• This mechanism promotes investor confidence and ensures accountability across market participants.
SCORES is administered by SEBI, under its mandate to protect the interests of investors and to promote fair practices in the securities market, in accordance with the SEBI Act, 1992 and related regulations.
Important Links
• SCORES Portal: https://scores.sebi.gov.in/
• SEBI Investor Charter: https://www.sebi.gov.in
• CDSL Website: https://www.cdslindia.com/
| Sr. | Received From | Carried forward from previous month | Received during the month | Total Pending | Resolved | Pending at the end of the month | Average Resolution time (in days) (working days) | |
| Pending for less than 3 months | Pending for more than 3 months | |||||||
| 1 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | |
| 1 | Directly from Investors | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2 | SEBI (SCORES) | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 3 | Depositories | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 4 | Other Sources (if any) | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 0 | Grand Total | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Sr. | Month | Carried forward from previous month | Received | Resolved | Pending |
| 1 | April/2022 | 0 | 0 | 0 | 0 |
| 2 | May/2022 | 0 | 0 | 0 | 0 |
| 3 | June/2022 | 0 | 0 | 0 | 0 |
| 4 | July/2022 | 0 | 0 | 0 | 0 |
| 5 | August/2022 | 0 | 0 | 0 | 0 |
| 6 | September/2022 | 0 | 0 | 0 | 0 |
| 7 | October/2022 | 0 | 0 | 0 | 0 |
| 8 | November/2022 | 0 | 0 | 0 | 0 |
| 9 | December/2022 | 0 | 0 | 0 | 0 |
| 10 | January/2023 | 0 | 0 | 0 | 0 |
| 11 | February/2023 | 0 | 0 | 0 | 0 |
| 12 | March/2023 | 0 | 0 | 0 | 0 |
| 13 | April/2023 | 0 | 0 | 0 | 0 |
| 14 | May/2023 | 0 | 0 | 0 | 0 |
| 15 | June/2023 | 0 | 0 | 0 | 0 |
| 16 | July/2023 | 0 | 0 | 0 | 0 |
| 17 | August/2023 | 0 | 0 | 0 | 0 |
| 18 | September/2023 | 0 | 0 | 0 | 0 |
| 19 | October/2023 | 0 | 0 | 0 | 0 |
| 20 | November/2023 | 0 | 0 | 0 | 0 |
| 21 | December/2023 | 0 | 0 | 0 | 0 |
| 22 | January/2024 | 0 | 0 | 0 | 0 |
| 23 | February/2024 | 0 | 0 | 0 | 0 |
| 24 | March/2024 | 0 | 0 | 0 | 0 |
| 25 | April/2024 | 0 | 0 | 0 | 0 |
| 26 | May/2024 | 0 | 1 | 0 | 1 |
| 27 | June/2024 | 1 | 0 | 0 | 1 |
| 28 | July/2024 | 1 | 0 | 0 | 1 |
| 29 | August/2024 | 1 | 0 | 0 | 1 |
| 30 | September/2024 | 1 | 0 | 0 | 1 |
| 31 | October/2024 | 1 | 0 | 0 | 1 |
| 32 | November/2024 | 1 | 0 | 0 | 1 |
| 33 | December/2024 | 1 | 0 | 0 | 1 |
| 34 | January/2025 | 1 | 0 | 0 | 1 |
| 35 | February/2025 | 1 | 0 | 0 | 1 |
| 36 | March/2025 | 1 | 0 | 0 | 1 |
| 37 | April/2025 | 1 | 0 | 0 | 1 |
| 38 | May/2025 | 1 | 0 | 0 | 1 |
| 39 | June/2025 | 1 | 0 | 0 | 1 |
| 40 | July/2025 | 1 | 0 | 0 | 1 |
| 41 | August/2025 | 1 | 0 | 1 | 0 |
| 42 | September/2025 | 0 | 0 | 0 | 0 |
| 43 | October/2025 | 0 | 0 | 0 | 0 |
| 44 | November/2025 | 0 | 0 | 0 | 0 |
| 44 | December/2025 | 0 | 0 | 0 | 0 |
| Grand Total | 0 | 1 | 1 | 0 |
Trend of annual disposal of complaints
| Sr. | Year | Carried forward from the previous year | Received during the year | Resolved during the year | Pending at the end of the year |
| 1 | 2017-2018 | 0 | 0 | 0 | 0 |
| 2 | 2018-2019 | 0 | 0 | 0 | 0 |
| 3 | 2019-2020 | 0 | 0 | 0 | 0 |
| 4 | 2020-2021 | 0 | 2 | 2 | 0 |
| 5 | 2021-2022 | 0 | 0 | 0 | 0 |
| 6 | 2022-2023 | 0 | 0 | 0 | 0 |
| 7 | 2023-2024 | 0 | 0 | 0 | 0 |
| 8 | 2024-2025 | 0 | 1 | 0 | 1 |
| Grand Total | 0 | 3 | 2 | 1 |