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Investor Charter DP

Investor Charter DP

Investor Charter – CDSL

1. Vision:

Towards making Indian Securities Market – Transparent, Efficient, & Investor-friendly by providing a safe, reliable, transparent, and trusted record-keeping platform for investors to hold and transfer securities in dematerialized form.

2. Mission

  • To hold securities of investors in dematerialised form and facilitate its transfer while ensuring safekeeping of securities and protecting the interest of investors.
  • To provide timely and accurate information to investors with regard to their holding and transfer of securities held by them.
  • To provide the highest standards of investor education, investor awareness, and timely services to enhance Investor Protection and create awareness about Investor Rights.

3. Details of business transacted by the Depository and Depository Participant (DP)

A Depository is an organization that holds securities of investors in electronic form. Depositories provide services to various market participants – Exchanges, Clearing Corporations, Depository Participants (DPs), Issuers, and Investors in both primary and secondary markets. The depository carries out its activities through its agents, known as Depository Participants (DP). Details are available on the link CDSL https://www.cdslindia.com/DP/dplist.aspx

4. Description of services provided by the Depository through Depository Participants (DP) to investors

Basic Services

S.No. Brief about the Activity / Service Expected Timelines for processing by the DP after receipt of proper documents
1. Dematerialization of securities 7 days
2. Rematerialization of securities 7 days
3. Mutual Fund Conversion / Destatementization 5 days
4. Re-conversion / Restatementisation of Mutual fund units 7 days
5. Transmission of securities 7 days
6. Registering pledge request 15 days
7. Closure of demat account 30 days
8. Settlement Instruction For T+1 day settlements, Participants shall accept instructions from the Clients, in physical form up to 4 p.m. (in case of electronic instructions up to 6.00 p.m.) on T day for pay-in of securities. For T+0 day settlements, Participants shall accept EPI instructions from the clients, till 11:00 AM on T day. Note: ‘T’ refers ‘Trade Day’

 

Depositories provide special services like pledge, hypothecation, internet-based services, etc., in addition to their core services and these include:

S.No. Type of Activity / Service Brief about the Activity / Service
1. Value Added Services Depositories also provide value-added services such as

  • Basic Services Demat Account (BSDA)
  • TPIN facility to authorize debits
  • Transposition cum dematerialization
  • Distribution of cash and non-cash corporate benefits (Bonus, Rights, IPOs, etc.), stock lending, demat of NSC / KVP, demat of warehouse receipts, etc.
2. Consolidated Account statement(CAS) CAS is issued 10 days from the end of the month (if there were transactions in the previous month) or half yearly (if no transactions).
3. Digitalization of provided services by the depositories Depositories offer below technology solutions and e-facilities to their demat account holders through DPs:

  • E-account opening: Details available on the link
  • Online instructions for execution: Details available on the link
  • e-DIS / Demat Gateway
  • e-CAS facility

Details of Grievance Redressal Mechanism

The Process of investor grievance redressal

1. Investor Complaint/ Grievances Investor can lodge complaint/ grievance against the Depository/DP in the following ways:

The complaints/ grievances lodged directly with the Depository shall be resolved within 21 days.
2. Online Dispute Resolution (ODR) platform for online Conciliation and Arbitration If the Investor is not satisfied with the resolution provided by DP or other Market Participants, then the Investor has the option to file the complaint/grievance on the SMARTODR platform for its resolution through online conciliation or arbitration. link

Guidance pertaining to special circumstances related to market activities: Termination of the Depository Participant

S.No. Type of special circumstances Timelines for the Activity / Service
1.
  • Depositories to terminate the participation in case a participant no longer meets the eligibility criteria and/or any other grounds as mentioned in the bye-laws like suspension of trading member by the Stock Exchanges.
  • Participant surrenders the participation by its own wish.
 Client will have a right to transfer all its securities to any other Participant of its choice without any charges for the transfer within 30 days from the date of intimation by way of letter/email.

Dos and Don’ts for Investors

For Do’s and Don’ts please refer to the link.

Rights of investors

For rights, please refer to the link.

Responsibilities of Investors

For responsibilities, please refer to the link.

Code of Conduct for Participants

For responsibilities, please refer to the link.


Investor Complaints Data

Data for every month ending
Sr. Received From Carried forward from previous month Received during the month Total Pending Resolved Pending at the end of the month Average Resolution time (in days) (working days)
Pending for less than 3 months Pending for more than 3 months
1 2 0 0 0 0 0 0
1 Directly from Investors 0 0 0 0 0 0 0
2 SEBI (SCORES) 0 0 0 0 0 0 0
3 Depositories 0 0 0 0 0 0 0
4 Other Sources (if any) 0 0 0 0 0 0 0
0 Grand Total 0 0 0 0 0 0 0
Trend of monthly disposal of complaints
Sr.  Month Carried forward from previous month Received  Resolved  Pending 
1 April/2022 0 0 0 0
2 May/2022 0  0 0 0
3 June/2022 0 0 0 0
4 July/2022 0 0 0 0
5 August/2022 0 0 0 0
6 September/2022 0 0 0 0
7 October/2022 0 0 0 0
8 November/2022 0 0 0 0
9 December/2022 0 0 0 0
10 January/2023 0 0 0 0
11 February/2023 0 0 0 0
12 March/2023 0 0 0 0
13 April/2023 0 0 0 0
14 May/2023 0 0 0 0
15 June/2023 0 0 0 0
16 July/2023 0 0 0 0
17 August/2023 0 0 0 0
18 September/2023 0 0 0 0
19 October/2023 0 0 0 0
20 November/2023 0 0 0 0
21 December/2023 0 0 0 0
22 January/2024 0 0 0 0
23 February/2024 0 0 0 0
24 March/2024 0 0 0 0
25 April/2024 0 0 0 0
26 May/2024 0 0 0 0
27 June/2024 0 0 0 0
28 July/2024 0 0 0 0
29 August/2024 0 0 0 0
30 September/2024 0 0 0 0
Grand Total 0 0 0 0

 

Trend of annual disposal of complaints

Sr.  Year Carried forward from previous year Received during the year Resolved during the year Pending at the end of the year
1 2017-18 0 0 0 0
2 2018-19 0 0 0 0
3 2019-20 0 0 0 0
4 2020-21 0 2 2 0
5 2021-22 0 0 0 0
6 2022-23 0 0 0 0
7 2023-2024 0 0 0 0
8 2024 till September 2024 0 0 0 0
Grand Total 0 2 2 0