SEBI Regn. No. INZ000190431
NSE CM, F&O,TM Code: 90087
BSE CM  Clearing No: 6214
MCX Membership No. 8220
NCDEX Membership No. 00922

VISION

To follow highest standards of ethics and compliances while facilitating the trading by clients in securities in a fair and transparent manner, so as to contribute in creation of wealth for investors.

MISSION

• i) To provide high quality and dependable service through innovation, capacity enhancement and use of technology.
• ii) To establish and maintain a relationship of trust and ethics with the investors.
• iii) To observe highest standard of compliances and transparency.
• iv) To always keep ‘protection of investors’ interest’ as goal while providing service.

Services provided to Investors

• Execution of trades on behalf of investors.
• Issuance of Contract Notes.
• Issuance of intimations regarding margin due payments.
• Facilitate execution of early pay-in obligation instructions.
• Settlement of client’s funds.
• Intimation of securities held in Client Unpaid Securities Account (CUSA) Account.
• Issuance of retention statement of funds.
• Risk management systems to mitigate operational and market risk.
• Facilitate client profile changes in the system as instructed by the client.
• Information sharing with the client w.r.t. exchange circulars.
• Redressal of Investor’s grievances.

Rights of Investors

• Ask for and receive information from a firm about the work history and background of the person handling your account, as well as information about the firm itself.
• Receive complete information about the risks, obligations, and costs of any investment before investing.
• Receive recommendations consistent with your financial needs and investment objectives.
• Receive a copy of all completed account forms and agreements.
• Receive account statements that are accurate and understandable.
• Understand the terms and conditions of transactions you undertake.
• Access your funds in a timely manner and receive information about any restrictions or limitations on access.
• Receive complete information about maintenance or service charges, transaction or redemption fees, and penalties.
• Discuss your grievances with compliance officer of the firm and receive prompt attention to and fair consideration of your concerns.

 

 

Various activities of Stock Brokers with timelines

S.No.	Activities	Expected Timelines
1	KYC entered into KRA System and CKYCR	10 days of account opening
2	Client Onboarding	Immediate, but not later than one week
3	Order execution	Immediate on receipt of order, but not later than the same day
4	Allocation of Unique Client Code	Before trading
5	Copy of duly completed Client Registration Documents to clients	7 days from the date of upload of Unique Client Code to the Exchange by the trading member
6	Issuance of contract notes	24 hours of execution of trades
7	Collection of upfront margin from client	Before initiation of trade
8	Issuance of intimations regarding other margin due payments	At the end of the T day
9	Settlement of client funds	30 days / 90 days for running account settlement (RAS) as per the preference of client. If consent not given for RAS – within 24 hours of pay-out
10	‘Statement of Accounts’ for Funds, Securities and Commodities	Weekly basis (Within four trading days of following week)
11	Issuance of retention statement of funds/commodities	5 days from the date of settlement
12	Issuance of Annual Global Statement	30 days from the end of the financial year
13	Investor grievances redressal	30 days from the receipt of the complaint

DOs and DON’Ts for Investors

DOs	DON’Ts
1. Read all documents and conditions being agreed before signing the account opening form.	1. Do not deal with unregistered stock broker.
2. Receive a copy of KYC, copy of account opening documents and Unique Client Code.	2. Do not forget to strike off blanks in your account opening and KYC.
3. Read the product / operational framework / timelines related to various Trading and Clearing & Settlement processes.	3. Do not submit an incomplete account opening and KYC form.
4. Receive all information about brokerage, fees and other charges levied.	4. Do not forget to inform any change in information linked to trading account and obtain confirmation of updation in the system.
5. Register your mobile number and email ID in your trading, demat and bank accounts to get regular alerts on your transactions.	5. Do not transfer funds, for the purposes of trading to anyone other than a stock broker. No payment should be made in name of employee of stock broker.
6. If executed, receive a copy of Power of Attorney. However, Power of Attorney is not a mandatory requirement as per SEBI / Stock Exchanges. Before granting Power of Attorney, carefully examine the scope and implications of powers being granted.	6. Do not ignore any emails / SMSs received with regards to trades done, from the Stock Exchange and raise a concern, if discrepancy is observed.
7. Receive contract notes for trades executed, showing transaction price, brokerage, GST and STT etc. as applicable, separately, within 24 hours of execution of trades.	7. Do not opt for digital contracts, if not familiar with computers.
8. Receive funds and securities / commodities on time within 24 hours from pay-out.	8. Do not share trading password.
9. Verify details of trades, contract notes and statement of account and approach relevant authority for any discrepancies. Verify trade details on the Exchange websites from the trade verification facility provided by the Exchanges.	9. Do not fall prey to fixed / guaranteed returns schemes.
10. Receive statement of accounts periodically. If opted for running account settlement, account has to be settled by the stock broker as per the option given by the client (30 or 90 days).	10. Do not fall prey to fraudsters sending emails and SMSs luring to trade in stocks / securities promising huge profits.
11. In case of any grievances, approach stock broker or Stock Exchange or SEBI for getting the same resolved within prescribed timelines.	11. Do not follow herd mentality for investments. Seek expert and professional advice for your investments.

Grievance Redressal Mechanism

  Level 1 – Approach the Stock Broker at the designated Investor Grievance e-mail ID of the stock broker. The Stock Broker will strive to redress the grievance immediately, but not later than 30 days of the receipt of the grievance. Level 2 – Approach the Stock Exchange using the grievance mechanism mentioned at the website of the respective exchange. Complaints Resolution Process at Stock Exchange explained graphically:

 

Timelines for complaint resolution process at Stock Exchanges against stock brokers

S.No.	Type of Activity	Timelines for activity
1	Receipt of Complaint	Day of complaint (C Day).
2	Additional information sought from the investor, if any, and provisionally forwarded to stock broker.	C + 7 Working days.
3	Registration of the complaint and forwarding to the stock broker.	C+8 Working Days i.e. T day.
4	Amicable Resolution.	T+15 Working Days.
5	Refer to Grievance Redressal Committee (GRC), in case of no amicable resolution.	T+16 Working Days.
6	Complete resolution process post GRC.	T + 30 Working Days.
7	In case where the GRC Member requires additional information, GRC order shall be completed within.	T + 45 Working Days.
8	Implementation of GRC Order.	On receipt of GRC Order, if the order is in favour of the investor, debit the funds of the stock broker. Order for debit is issued immediately or as per the directions given in GRC order.
9	In case the stock broker is aggrieved by the GRC order, will provide intention to avail arbitration	Within 7 days from receipt of order
10	If intention from stock broker is received and the GRC order amount is upto Rs.20 lakhs	Investor is eligible for interim relief from Investor Protection Fund (IPF).The interim relief will be 50% of the GRC order amount or Rs.2 lakhs whichever is less. The same shall be provided after obtaining an Undertaking from the investor.
11	Stock Broker shall file for arbitration	Within 6 months from the date of GRC recommendation
12	In case the stock broker does not file for arbitration within 6 months	The GRC order amount shall be released to the investor after adjusting the amount released as interim relief, if any.

Handling of Investor’s claims / complaints in case of default of a Trading Member / Clearing Member (TM/CM)

Default of TM/CM Following steps are carried out by Stock Exchange for benefit of investor, in case stock broker defaults:

• Circular is issued to inform about declaration of Stock Broker as Defaulter.
• Information of defaulter stock broker is disseminated on Stock Exchange website.
• Public Notice is issued informing declaration of a stock broker as defaulter and inviting claims within specified period.
• Intimation to clients of defaulter stock brokers via emails and SMS for facilitating lodging of claims within the specified period

Following information is available on Stock Exchange website for information of investors:

• Norms for eligibility of claims for compensation from IPF.
• Claim form for lodging claim against defaulter stock broker.
• FAQ on processing of investors’ claims against Defaulter stock broker.
• Provision to check online status of client’s claim.

  Level 3 – The complaint not redressed at Stock Broker / Stock Exchange level, may be lodged with SEBI on SCORES (a web based centralized grievance redressal system of SEBI) @ https://scores.gov.in/scores/Welcome.html

Step-by-Step Procedure for Filing a Complaint via Designated Email ID

If you are facing any issue related to your account, services, or transactions, you can lodge your complaint directly by sending an email to the designated grievance redressal officer at: asnani@asnanionline.com

Step 1: Drafting the Complaint Email
In your complaint email, clearly mention the following mandatory details to help the grievance redressal team process your request efficiently:

Mandatory Details to be Included:

1. Full Name (as registered)
2. Client Code / Demat Account Number
3. PAN Number
4. Registered Email ID
5. Mobile Number
6. Detailed description of the issue or complaint
7. Relevant documents (e.g., contract note, ledger, transaction screenshot) – attach as PDF or JPEG (max size: 2 MB per file)

Step 2: Send the Complaint
• Once the email is drafted with all necessary information and attachments, send it to: asnani@asnanionline.com
• You will receive an auto-acknowledgement (if configured) or a manual acknowledgement confirming that your complaint has been received.

Step 3: Complaint Tracking & Acknowledgement
• The grievance team will review your complaint and provide a Complaint Reference Number (CRN) for tracking purposes.
• This reference number should be quoted in all future communications.

Step 4: Resolution Timeline
• As per regulatory norms, complaints will be acknowledged within 1–2 working days.
• A resolution should be provided within 7 working days, depending on the nature and complexity of the issue.
• If further time is needed, an interim update will be shared with you.

Step 5: Escalation (if required)
If your complaint is not resolved to your satisfaction within the stipulated time, or if you do not receive a timely response, you may escalate the matter:
• To a higher authority within the organization, typically the Compliance Officer (details may be available on the company website).
• Or, file a formal complaint on the SEBI SCORES Portal: https://scores.gov.in

How to Check the Status of Your Complaint

You can check the progress of your complaint using any of the following methods:
1. Email Follow-up
Reply to the same email thread quoting your Complaint Reference Number and request an update.
2. Telephonic Follow-up
Contact the customer support or grievance redressal officer via by calling on contact number 9680360602 or other numbers provided on the official website.
3. SEBI SCORES Portal (if escalated)
If the complaint is escalated to SEBI:
• Log in to https://scores.sebi.gov.in/
• Use your complaint reference number to check status under “View Complaint Status”.

Important Notes:
• Ensure your contact details are updated with the intermediary.
• Retain all email communications for future reference.
• Attach only non-editable formats (PDF/JPEG) to prevent document tampering.

How to File Complaints on SCORES (SEBI Complaints Redress System)

Investors facing issues or grievances related to securities markets (such as problems with brokers, listed companies, mutual funds, etc.) can seek redressal by lodging a complaint on SCORES — an online platform developed by SEBI.
The process of filing complaints on SCORES is designed to be easy, transparent, and time-bound.

A. Easy & Quick Process
a. Register on SCORES Portal
1. Visit the official SCORES website: https://scores.sebi.gov.in/
2. Click on the ‘Register Here’ link for new users.
3. Fill in the required registration details including your personal information and valid contact credentials.
4. Create a login ID and password.
5. An activation link will be sent to your registered email address. Activate your account to complete the registration.
6. After activation, you can log in and submit your complaint using the “Complaint Registration” option.
Note: Before approaching SCORES, investors are required to first lodge their complaint directly with the concerned entity (e.g., broker, company, RTA). If no resolution is received within 30 days, the investor may escalate the matter to SCORES.
B. Mandatory Details for Filing Complaints on SCORES
When filing a complaint, the following mandatory details must be provided for effective processing:
i. Name
ii. Permanent Account Number (PAN)
iii. Address
iv. Mobile Number
v. Email ID

These details are required to ensure proper identification, communication, and tracking of the complaint.
Additionally, investors should provide:
• Details of the grievance
• Name of the entity against whom the complaint is being lodged
• Supporting documents in PDF/JPEG format (max size 2 MB per file)

C. Benefits of Filing Complaints on SCORES
i. Effective Communication
• The SCORES platform provides a centralized communication channel between investors and market intermediaries/regulators.
• Investors can track the status of their complaint online using the complaint reference number.
• All updates are communicated via registered email ID.
ii. Speedy Redressal of Grievances
• SCORES mandates that entities respond to investor complaints in a time-bound manner.
• If the response is unsatisfactory, SEBI may initiate further regulatory action against the concerned entity.
• This mechanism promotes investor confidence and ensures accountability across market participants.

SCORES is administered by SEBI, under its mandate to protect the interests of investors and to promote fair practices in the securities market, in accordance with the SEBI Act, 1992 and related regulations.

Important Links
• SCORES Portal: https://scores.sebi.gov.in/
• SEBI Investor Charter: https://www.sebi.gov.in
• CDSL Website: https://www.cdslindia.com/

Investor Complaints Data for Asnani Stock Broker Pvt. Ltd.(Stock Brokers)



Investor Complaints Data

Sr.	Received From	Carried forward from previous month	Received during the month	Total Pending	Resolved	Pending at the end of the month		Average Resolution time (in days) (working days)
						Pending for less than 3 months	Pending for more than 3 months
1	2	0	0	0	0	0		0
1	Directly from Investors	0	0	0	0	0	0	0
2	SEBI (SCORES)	0	0	0	0	0	0	0
3	Depositories	0	0	0	0	0	0	0
4	Other Sources (if any)	0	0	0	0	0	0	0
0	Grand Total	0	0	0	0	0	0	0

Sr.	Month	Carried forward from previous month	Received	Resolved	Pending
1	April/2022	0	0	0	0
2	May/2022	0	0	0	0
3	June/2022	0	0	0	0
4	July/2022	0	0	0	0
5	August/2022	0	0	0	0
6	September/2022	0	0	0	0
7	October/2022	0	0	0	0
8	November/2022	0	0	0	0
9	December/2022	0	0	0	0
10	January/2023	0	0	0	0
11	February/2023	0	0	0	0
12	March/2023	0	0	0	0
13	April/2023	0	0	0	0
14	May/2023	0	0	0	0
15	June/2023	0	0	0	0
16	July/2023	0	0	0	0
17	August/2023	0	0	0	0
18	September/2023	0	0	0	0
19	October/2023	0	0	0	0
20	November/2023	0	0	0	0
21	December/2023	0	0	0	0
22	January/2024	0	0	0	0
23	February/2024	0	0	0	0
24	March/2024	0	0	0	0
25	April/2024	0	0	0	0
26	May/2024	0	1	0	1
27	June/2024	1	0	0	1
28	July/2024	1	0	0	1
29	August/2024	1	0	0	1
30	September/2024	1	0	0	1
31	October/2024	1	0	0	1
32	November/2024	1	0	0	1
33	December/2024	1	0	0	1
34	January/2025	1	0	0	1
35	February/2025	1	0	0	1
36	March/2025	1	0	0	1
37	April/2025	1	0	0	1
38	May/2025	1	0	0	1
39	June/2025	1	0	0	1
40	July/2025	1	0	0	1
41	August/2025	1	0	1	0
42	September/2025	0	0	0	0
43	October/2025	0	0	0	0
44	November/2025	0	0	0	0
45	December/2025	0	0	0	0
	Grand Total	0	1	1	0